Frequently Asked Questions

Everything you need to know about your Promescent shopping experience.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-performance fabrics are designed for a tailored fit.

Are your materials sustainably sourced?

Yes, Promescent is committed to ethical fashion. We use high-quality, eco-friendly textiles and partner with manufacturers who adhere to fair labor practices.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.